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ICO: Guidance on lawfully monitoring workers

The ICO research reveals that 70% of people surveyed would find monitoring in the workplace intrusive and fewer than one in five people would feel comfortable taking a new job if they knew that their employer would be monitoring them. Monitoring includes tracking calls, messages, webcam footage and audio recordings.

The guidance aims to assist employers to comply with the Data Protection Act 2018. It provides a clear direction on how monitoring can be conducted lawfully and fairly. As well as outlining legal requirements, it also includes good practice advice to help employers build trust with their workers and respect their privacy. 

ICO states that if an organisation wishes to monitor workers it must take steps which include:

  • Making workers aware of the nature, extent and reasons for monitoring;
  • Having a clearly defined purpose and using the least intrusive means to achieve it;
  • Having a lawful basis for processing workers’ personal data;
  • Informing workers of any monitoring in a way that it is easy for them to understand;
  • Only keeping data that is relevant to the purpose; and
  • Carrying out a Data Protection Impact Assessment.

Click here to access the guidance