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1st - 2nd Line ICT Support Technician

We are a well established, growing legal practice, comprised of multiple sites and headquartered in Swansea.

Our I.C.T. department is responsible for the day to day support and maintenance of all Voice & Data systems, practice wide.

Salary:     Negotiable dependant on experience 

Benefits:  Private Health Care, Life Cover, Pension, On-Site Parking

Position:  Full Time and Permanent (Monday - Friday 8.30am to 5.30pm)

Key ResponsibilitiesWhilst not an exhaustive list, the following are to be considered key;

  • To provide 1st & 2nd line technical support professionally and efficiently across all sites
  • To work effectively and productively with our external 3rd line support team
  • To liaise with suppliers and vendors, as necessary, for either procurement or support
  • To take ownership of user / infrastructure problems. Perform a technical diagnosis, resolving the issue(s) either remotely or on-site, whilst ensuring the end user is updated as to progress
  • To document all calls on our helpdesk call logging system
  • To maintain our asset management system
  • Additional support of users in the use of I.C.T. systems by providing (as necessary) training and advice
  • As well as reactive measures, proactive duties will include ensuring all security software is up to date and all in house server backup tasks are completed successfully, with media rotation as necessary
  • Also, the set-up of all new user hardware and user accounts across all platforms (Active Directory & Microsoft Office 365) along with the installation of relevant software & peripherals

Skills / Attributes RequiredThe successful candidate will possess the following skills & experience;

  • Excellent communication skills, written & oral. This will include the ability to convey technical matters to non-technical personnel
  • Ability to manage their own schedule whilst appropriately prioritising both scheduled & unscheduled works
  • A strong knowledge of Microsoft based operating systems with an emphasis on Windows 7 & Windows 10 Professional. As well as Microsoft Server 2008 & 2012
  • Networking topology & infrastructure experience (LAN, WAN, VPN & Wi-Fi)
  • Knowledge of and working understanding of TCP/IP, DNS & DHCP
  • Knowledge of Active Directory (AD) Objects (Organisational Units, Security Groups & User Accounts)
  • Experience troubleshooting the Microsoft Office suite of applications (2010, 2013 & 2016)
  • Good understanding of PC hardware, component diagnosis & replacement
  • Experience installing software applications and amending configurations (as necessary)
  • Keeping up to date with current industry trends, emerging technologies and best practices
  • Microsoft Office 365 tenancy management experience would be desirable
  • Hyper-V experience would be desirable
  • MCP certification would be desirable

To apply for this position please send your CV and covering letter to Ms Lisa Black by email blackl@morganlaroche.com

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